Wi-Fi connected but no internet

Pan

Wi-Fi is on, but no internet connection.
Only ‘Download’ light blinking, ‘Upload’ and ‘@‘ lights are off. Wi-Fi and power lights on.
Tried rebooting and resetting to factory, not helping. Cable seem to be well connected.

SuperFizzeur

Hi Pan!
Another user (Tricia) in this forum mentionned this like 30 mins ago.
I think this is a Fizz network problem!
It's normal your device connect to wifi and internet not working when there a fizz Signal problem! I think it's an signal problem from Fizz to your modem, it's could be problem in fiber cable on the street, it's could be an outage! Wait 24 hours if the internet is not working, contact fizz by login in your account dashboard, just click the chat green bubble!
It's been a pleasure to assist you! Have a great day
Don't hesitate to make my answer the best answer! I was the first one answering your problem

Mike

You have a signal problem, check one of the arrow is off

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Whizz

Hello Pan,
I've checked your connection on my end and I see that currently there are is a technical issue present in your area. Our technicians are trying to get to the bottom of it in the shortest time possible to restore your connection. We apologize for the situation created!
As from what I understand it shouldn't take to long until they'll fix it, please test your modem again a little bit later and also tomorrow. If the issue will persist, please try to reach us in private via live chat, or by Facebook Messenger. Here are the contact links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
We'll do everything possible to help you further.
Have a nice evening!
Radu