Why was my referral bonus not applied?

Sébastien R. #21796

Hey guys, I received an email confirming it had been two months since I started using Fizz Internet and therefore I was granted the referral bonus of 35$. On my following bill (3rd bill) the bonus was not applied and when I check on MyProfile/Referral I dont see it anymore. What should I do? Thanks.
SR

Fizzy

Hi Sébastien,

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

SuperFizzeur

Hi Sébastien!
I think it's a problem with the other person who give you the referral code!
Just ask a support rep by connecting to your account and you will see a green bubble, just click on it to ask support rep!
Have a nice day! It's been a pleasure!

J D. #792

You should contact Fizz via chat or open a ticket for investigation

Oury

You are probably better contacting support if you don't see your bonus.

Whizz

Hello Sébastien,
Apologies for the issue.
I have verified your account and saw that you were able to reach us directly and one of my colleagues has created a ticket regarding the referral issue you have encountered. Once we will receive updates from them regarding this topic we will notify you by e-mail.
Thank you for your understanding.
Have a good day.
Catalin