My wifi is working slower than my plan is?

Christian B. 52393

I’m paying for 120 mbps a month and I’m getting around 10 mbps. I tried restarting the modem and it did nothing. It’s not always like this but some days it is

Whizz

Hello Christian,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
I also suggest you have a look at the FAQ https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak... in the meantime and then, with the results contact our support department.
Have a good one!
Nicolae Bogdan

SuperFizzeur

Hi Christian!
There many solutions:
-It's could be an Wi-Fi Signal issue, have you tried moving the modem?
-If not working, have you tried disconnecting some devies and trying only 1 device with wifi!
-Have you tried to connect with a RJ45 Lan Cable (Internet Cable) dirrectly to test the speed!
I think it's will resolve your problem!
It's been a pleasure! Have a nice day!

J D. #792

to confirm if you are really on 120mbps, perform your speedtest with a wire connection instead of using Wi-Fi. The Wi-Fi connect speed is handle by the router or modem, this depends on a lot of factors. If your wire connection speedtest is around 120Mbps then you know your problem is with your Wi-Fi connection.