Why modem is off?

Dariia

My account was frozen, but I paid off an amount and now my phone connects to wifi, but I do not have internet. My modem is not connected to the internet. I have checked coaxial cable and also turned off modem several times. I really need Internet ASAP because I have online exam just in several hours. Please help!

Oury

Did you inatially setup your router/modem from the beginning?

Mike

Fizz needs up to 2 hours in order to validate your payment

You can always contact the support to validate with them.

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Oury

You can try doing a factory reset of your modem or follow some other trobelshooting steps like these:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

SuperFizzeur

Hi Dariaa.
I think you have no signal entering in your Fizz Modem. It's could be a signal problem, a street cable problem, a fizz (Videotron) Local Basement problem, Please ask the customer support by clicking the bubble in FAQ.
Have a nice day!

Whizz

Hello Dariia,
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
As Mike said, you can check the FAQ and the steps he provided, it will be useful for you.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
Nicolae Bogdan