Modem Return?

jay R.
jay R. Posts: 1 ✭✭
in Your Fizz Account
Hi, Canada-Post confirmed that my modem has arrived at Fizz, but I received a warning from Fizz afterwards that asked me to return my modem. Can you please confirm te reception of the modem. Thx!

Answers

  • Mike
    Mike Posts: 21,684 ✭✭
    Here we are users, please contact the support.
    It seems that they have some delays receiving the modems, you are not the first one with this problem.

    Try with this instructions, I tried now and I was able to have the chat bubble.

    1- Go to this page https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem, if you are not connect login
    2- The business hours: every day from 8 a.m. to 9 p.m. (EST).
    3- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Oury
    Oury Posts: 243 ✭✭
    Like @Mike said we are only users so No one can confirm anything here. you should probably chat with support to make sure.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Jay,
    We are Fizz users like you.
    You need to contact the Fizz customer service by chat concerning the proof you have about the return of your modem by Canada Post.
    This service is available from 8h00 to 21h00, each day
    First, be connected to your Fizz account.
    Then, types:
    https://fizz.ca/en/contact-us
    Wait a few seconds to see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi.
    Just send a screenshot to customer support!
    Have a nice day!
  • Whizz
    Whizz Posts: 23,485 admin
    Hello jay,
    As Mike said, I suggest you have a look at the FAQ he provided and then contact our support department and provide them the receipt you have received from Canada Post, if you lost it or you do not have it, you can simply tell them that and they will send your request forward.
    As for the notifications that you've received, it may have been send because we are still looking for your modem and the system generates them automatically.
    You can find our contact methods over the FAQ https://fizz.ca/en/contact-us
    Cheers!
    Nicolae Bogdan
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