about moving Internet to a new address?

FrankQC

I am moving in June and I just input the date on which I plan to move and activate my service at the new address, but when I click save button, the web page showed an error message so that I could not go further. Please help me to check if the complete moving date and address have been saved in my account and an appointment has been scheduled. Another question is if the installation at the new address will be done by myself by just simple connecting a cable to the modem. Thanks.

Mike

Here we are users, therefore, we cannot verify

This is the guide

https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1. Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2. Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3. The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

SuperFizzeur

You can chat with fizz rep on your account dashboard, just click the bubble!
Thanks

Whizz

Hello QINGFENG
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan