why fizz don't work in ontario when i have a canada wide coverage

horia S.

I have a canada unlimited talk and text plan and 1gb of data , but my phone stopped working in Ontario ; no gps , no text no call , no service , only the 911 calls

Yelena

Did you check your APN settings?
Also try to turn on an airplane mode and turn it off after 20 seconds.

Whizz

Hello Horia,
I've just verified your account and your mobile plan is currently active. Maybe you're now in a dead spot or in area that is not within our coverage network. I would advise you to move to a different place and to restart your phone. You can also check if the Fizz Ext network is chosen and you can also test your SIM card in another phone (if you have this possibility). Have a look at these FAQs to help you with more details: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only and https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible. If the issue is still present, please try to reach us via live chat, or by Facebook Messenger. Here are the contact links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca. We'll need more details from you, as to be able to help you further to get to the bottom of it.
Have a good one!
Radu