My credit card was stolen, how can I let you know?

My credit card has been stolen and then cancelled. It is time for my monthly payment but I have not received my new card yet.. how can I let you know the delay and make sure my service is not cancelled?

Answers

  • Whizz
    Whizz Posts: 10,292
    Hello FLEURETTE,
    You can update your credit card by following the FAQ https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    As for your payment, as you know, Fizz is prepaid and the system will try your payment automatically if your credit card will not work, you will be able to make it manually after you add your new credit card.
    Although, after checking your account, I could see that your payment pass for this month and your services are active.
    If you weren't able to add your credit card or to update it, please contact our support department, which can be found over the FAQhttps://fizz.ca/en/contact-us
    Cheers!
    Nicolae Bogdan
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