My credit card was stolen, how can I let you know?

FLEURETTE

My credit card has been stolen and then cancelled. It is time for my monthly payment but I have not received my new card yet.. how can I let you know the delay and make sure my service is not cancelled?

Logan2020

You can tale a virtual Visa Debit card from your bank. It take only a couple of days. After, you must activate this card on your Fizz account.

Carlos

I'd first suggest you add another credit card to your profile if possible to avoid getting a rejected payment on your first card and eventually a cancelled service. If that is not possible, I'd suggest you contact customer support immediately to explain your particular situation and hopefully they might accommodate you.

CHAT
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Log into your account, and go to the Solution Hub.
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support.

Whizz

Hello FLEURETTE,
You can update your credit card by following the FAQ https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
As for your payment, as you know, Fizz is prepaid and the system will try your payment automatically if your credit card will not work, you will be able to make it manually after you add your new credit card.
Although, after checking your account, I could see that your payment pass for this month and your services are active.
If you weren't able to add your credit card or to update it, please contact our support department, which can be found over the FAQhttps://fizz.ca/en/contact-us
Cheers!
Nicolae Bogdan