How to disable call forwarding on P20 Pro?

Simon G. #22396

Hi, I'm having a problem with my SIM card where I can't disable call forwarding. Each time I make a call, I'm getting a popup saying "SIM 1: Call forwarding active" (see attached image). I tried pretty much all of the codes to deactive or remove call fowarding listed on this page in the link below, but I still get the popup.
https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
Am I missing sometinhg? I'm using a Huwaei P20 Pro.
Thanks for your help.

Mike

Try this
Open “Phone”
Tap “Menu” > “Settings”
Go to “Call forwarding”
Select the forwarding option you want to turn off and tap “Disable”

Simon G. #22396

Thanks for the quick answer. I found the Call forwarding menu in the settings, but it seems I can't disable any forwarding option, when I try I get this error message popup. What does that mean?

Whizz

Hello Simon,
The message that you are receiving is related to the fact that Fizz will not forward your calls if your phone is not in the coverage area.
Therefore, you will need to have a signal bar for the call to be forwarded.
Cheers!
Nicolae Bogdan