my internet issue ?

linlin L.

even I ping the google dns , it took long time response more than 1000 ms . and many packages lost !!!

Mike

Are you try with the wifi or the ethernet cable

Mo A.

@linlin,
could you please connect your PC direct to your modem and try your test again. To identify your problem, you have 1st check your internet by cable, do a speed test, 2nd do the same exercise by Wi-FI. if you see the problem is still there, reboot your modem and try again.
Regards
Mo

Whizz

Hello linlin,
Ther situation that you are experiencing it may be because of the high usage of your network.
After I've checked your connection from our end, I could see that your services are well sent towards your and that you need to restart your modem to refresh the network connection and then see if there are any changes.
I also suggest you have a look at the following FAQ https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-... for additional information and steps to follow.
If the situation persists, I suggest you contact our support department that can be found over the FAQ https://fizz.ca/en/contact-us.
Cheers!
Nicolae Bogdan