Why is my home internet if connected but clocking?

Stephan B. #9852

Using the modem/WiFi in one. Internet is conected but cannot browse web page and or use app that requires internet. It keep clocking. I tried serval reboot from the app and unplugging the power cord. I connected my PC with the Ethernet cable. I did a manufacture rest. I verified the coaxial cable plugged in the modem and the connection outside.

Mike

One of the two arrow is flashing?

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Whizz

Hello Stephan,
I had a look into your account and checked your modem connection and I wasn't able to see your signals, however, your modem appears to be online.
If you are not able to use your services, I suggest you contact our support department so that they can assist you, you can find them by clicking the FAQ https://fizz.ca/en/contact-us
In the meantime, I suggest you check Mike's post and that FAQ.
Cheers!
Nicolae Bogdan