I can't make call or take my message and text

Julie_Anne

I can't text or make call

Mike

When did you activate your account?
Did you try to reboot the phone?
Did you pay the renewal?
Do you have the signal from Fizz?

Is your phone compatible?

https://fizz.ca/fr/faq/appareils-compatibles

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
.
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Whizz

Hello Julie_Anne
Apologies for the encountered issue.
Have you tried the steps Mike suggested regarding your issue? Could you please go into your phone's settings menu and disable automatic network search then switch to Fizz EXT for 30 seconds then switch back manually to Fizz and test if the issue still persists? Also, please try enabling airplane mode for 3 minutes then turn it off and make another check.
If the issue still persists, please consult the FAQ Mike has provided and reach us by chat with update on the situation.
Thank you for your understanding.
Have a good day.
Catalin

redhead

Julie-Anne, if you have your answer, time to select a "Best Answer" and close this discussion.