cannot use my data

xuanqi

I suddenly cannot use my data and I have tried to reopen my phone and it was still not working. When I checked my account, there are almost 2 GB left unused! HELP!!!!

Mike

Are you under the Fizz Coverage? If not you need to enable the data roaming (For Fizz Ext)

Have you enable any data usage limit in your phone?

Double check the APN

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best

xuanqi

YES, i am under fizz coverage, but it still does not work!!!!!!

Whizz

Hello xuanqi,
I have checked your account and I can see you've contacted our support department and they've managed to provide you a solution related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Cheers!
Nicolae Bogdan

redhead

xuanqi, if you have your answer, time to select a "Best Answer" and close this discussion.