Account closure

Lucie E.

Hi,
Could you please let me know how to process the payment of the owed amount as I am leaving your company. I can't afford to stay without a working phone despite having changed the credit card is as if no one changed the previuos one at your end. It's too stressful for me and I thank you for sending me an email where I can submit an e-transfer.
Regards,

Mike

Sorry, but here we are users, you must contact the support

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best

Nathan

Hi Lucie,

Here is how to unsubscribe: https://fizz.ca/en/faq/unsubscribe

Have a good day!

Mike

@Marina, I believe that Lucie want to transfer the number, before doing so, she need to pay to unlock it

MichelP

Lucie,
Sorry, we are Fizz users like you.
Please, contact the Fizz support by chat (from 8h00 to 21h00, each day).
First, connect you to your Fizz account.
Then types:
https://fizz.ca/en/contact-us
Wait to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz's team.

Whizz

Hi Lucie,
I'm really sorry to hear about this issue!
I've just sent you an email informing you about the steps that you need to follow in order to resolve it.
Have a good one and stay safe!
Radu