Charged 6.00$ for 500 MB data upgrade?

David V. #22092

Back in September, I decided to use a 500 MB data upgrade and I noticed Fizz charged me an extra 6$, so I removed it the month later. The next three months I did not get charged 6$, but since February, I got charged for the upgrade and didn't even use it. I tried contacting Fizz via Facebook but they never gave a response. Is there any way I can contact them and get a refund for the 5 times they charged me extra?

Fling

Facebook is not the best way to contact Fizz, try the bubble chat to get a refund.

CHAT
Go to any help page https://fizz.ca/en/solutions, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Nathan

Yes the chat is the best way to do it.

Make sure to be connected to your account to see the bubble, and follow the advice from Fling.

lsabelle

Upgrades are free to use.
It's a mistake.
Follow Fling instructions to contact the support and get the refund

Good luck!

Bozo

Yes the best way to contact them to resolve this issue will be the chat bubble with this link:
Go to any help page: https://fizz.ca/en/solutions
Good luck

redhead

I have always had success contacting them via Facebook messenger, and they answer pretty fast, too.

Whizz

Hello David,
I'm really sorry to hear about this issue!
I've just took care of it and sent you a private message.
Have a good one and stay safe!
Radu