No internet access after modem factory reset
Options
Answers
-
You need to forgot the wifi in your device and add it again with the default password
After that you can connect and change the password
Guide: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
.
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
- The green chat bubble should appear after a few seconds in the bottom right corner.
.
Do not hesitate to mark this answer as the best5 -
Does it works if you plug an ethernet cable un the router? Does the wifi works ? Can you ping un the CMD 8.8.8.8 ?3
-
Have you waited 15 minutes? The modem might need to update.
What lights are on? See attached picture...3 -
Hello Marilena,
I'm truly sorry to hear about it!
I've just checked your account and I see that you've already chatted with one of my colleagues that helped you further with this issue. I really hope that it will be resolved soon.
Have a good night and stay safe!
Radu7
This discussion has been closed.