why is it not working?

Claudia C. #22071

I am currently trying to activate my sim card, but Fizz is telling me by phone number is ''protected'' I called my phone provider to clear things up. What do I do now? They told be I should contact fizz so they can submit the request again, but how do I do that? Please help

Mike

Yes contact the support

to contact customer support by chat, from 8 AM to 9 PM everyday:
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best

Whizz

Hello Claudia,
I see that you've already reached us via live chat and one of my colleagues has helped you to retry the transfer of your number. It was completed successfully and now your mobile line is up and running. You've also received two notifications (by email and SMS) confirming you this. If you would like to test your line, have a look at our dedicated FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line
Welcome to our Fizz family!
Have a nice day,
Radu