Long distance calls

Sarah M. #19313

I have a longs distance plan but I am not authorized to make long distance calls?

Whizz

Hello Sarah,
I've just verified your account and I see that you have an active mobile plan that is fully active. You also have a long distance option added, but we'll need more details from you to be able to get to the bottom of your issue. We would like to help you to resolve this, so I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
In the meantime, please have a look at these FAQs and maybe you'll find the answer for this situation: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why and https://fizz.ca/en/faq/how-do-i-make-an-international-call-when-i-am-in-my-coverage-area .
Have a good night and stay safe!
Radu