Phone Restarting. help please?

Leah F.

Since i inserted my new SIM, my phone keeps on restarting!!!! help please!!!!!!!

Mo A.

@Leah,
It is recommended that, when you put a sim card on the tray, the phone should be off. Put the sim card then power on your phone.
I suggest you clean it with your hand before inserted into your phone. Always power off your phone, then remove the sim card.
Regards
Mo

Takion

Try booting up the phone without the sim card in the phone and going into network settings/mobile operators (or something similar) and make sure it's set to "select automatically" or "auto" then try powering down, installing the sim and see if it boots then.

Noosh

Hard reset the phone.

Whizz

Hello Leah,
Your issue is probably caused by a software or a hardware flaw within your device. I see that you've also contacted us from your Fizz account and a colleague of mine has already provided you with some troubleshooting steps to try further. If the issue will still be present, to be able to help you more efficiently, you can also reach is in private via live chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
Have a nice day and stay safe!
Radu