Made an appointment 12-5pm today no news

Julisa Posts: 1
Hello i made an appointment last week for today 12-5pm Routhier installation no news


  • Mike
    Mike Posts: 19,270
    Sometime they have problem with previous installation and therefore they will skip some

    If they will not show up today, you need to wait tomorrow in order to reschedule a new appointement

    To reschedule your technician appointment:
    - Log into your account and go to Manage plan.
    - Click on Appointments.
    - Here you will be able to see a complete list of all your past and future appointments.
    - Scroll to the appointment you wish to modify.
    - To reschedule an appointment, click on Reschedule.
    - This will open the booking interface. Select a new day and time slot and click Save.

    Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
  • lsabelle
    lsabelle Posts: 710
    Sorry for you :( it happens some times.

    Just follow Mike's instructions!

    Better luck!
  • Qulbut
    Qulbut Posts: 2,069
    You need another appointment, go to point 3 of this link
  • Whizz
    Whizz Posts: 16,240
    Hello Julisa,
    I've verified your account and I see that you've already chatted with one of my colleagues. The technician arrived at your address and your home internet plan is fully active on your account. I hope you'll enjoy our internet service!
    Have a good one and stay safe!
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