Reactivation of my Fizz plan

Stephannie

My credit card expired and my payment was rejected. After a week, I add a new payment method and made the payment; however, my plan was never reactivated. Also, now the option of make payment now is also deactivated.
I've been waiting for a few days now.
How can I fix that?
Thanks!

Mike

You must contact the support

- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Aaron T. #7761

Have you contacted support.
they would be the only people that can help you on this one
See Mike's Answer
Best of luck with this

Whizz

Hi Stephannie,
I am sorry for this issue.
I can see that you had one of our agent by chat and the line is active at the moment.
Hope everything is ok now.
Have a great day !
Corina