Reactivation of my Fizz plan

Stephannie
Stephannie Posts: 1 ✭✭
My credit card expired and my payment was rejected. After a week, I add a new payment method and made the payment; however, my plan was never reactivated. Also, now the option of make payment now is also deactivated.
I've been waiting for a few days now.
How can I fix that?
Thanks!

Answers

  • Aaron T. #7761
    Aaron T. #7761 Posts: 62 ✭✭
    Have you contacted support.
    they would be the only people that can help you on this one
    See Mike's Answer
    Best of luck with this
  • Whizz
    Whizz Posts: 18,785 admin
    Hi Stephannie,
    I am sorry for this issue.
    I can see that you had one of our agent by chat and the line is active at the moment.
    Hope everything is ok now.
    Have a great day !
    Corina
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