Already update my payment

Adam B. #19532

my account is blocked even I've already update my payment

Qulbut

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If you still have the problem after 2h contact the support

CHAT
Go to this page  https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Whizz

Hello Adam,
I apologize for this unpleasant situation that you are experiencing.
I've checked your account and I can tell you that your payment is being processed right his moment, however, there is another step you need to do from your end, and that is to talk to your bank and make sure that they accept the transaction.
I appreciate your understanding.
Cheers!
Nicolae Bogdan

Bozo

I hope now that everything is solved and your account re-activated