Already update my payment

my account is blocked even I've already update my payment

Answers

  • Blackpo
    Blackpo Posts: 912
    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    If you still have the problem after 2h contact the support

    CHAT
    Go to this page  https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Whizz
    Whizz Posts: 10,231
    Hello Adam,
    I apologize for this unpleasant situation that you are experiencing.
    I've checked your account and I can tell you that your payment is being processed right his moment, however, there is another step you need to do from your end, and that is to talk to your bank and make sure that they accept the transaction.
    I appreciate your understanding.
    Cheers!
    Nicolae Bogdan
  • Bozo
    Bozo Posts: 479
    I hope now that everything is solved and your account re-activated
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