I never had service and my credit card was charged. Please reverse

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Henry T.
Henry T. Posts: 1 ✭✭
in Internet
I canceled my installation but I was already charged on my credit card. Are you going to reverse the charge?
I never had service

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    Here we are users, please contact the support

    .
    - Go to this page https://fizz.ca/en/faq/how-do-payment-cycles-work, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Qulbut
    Qulbut Posts: 3,450 ✭✭
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    Follow Mike instructions
  • Isabelle P. #15966
    Isabelle P. #15966 Posts: 832 ✭✭
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    Mike answered your question very well. Good evening
  • Whizz
    Whizz Posts: 19,171 admin
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    Hello Henry,
    I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
    If you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Cheers!
    Nicolae Bogdan
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