Forgot password

Fedalicious

Hello , why can’t I reset my account password

Mike

Here the link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

In short, on the login page click forgot password, and enter your email address

If for some reason you are not able contact the support

- Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Qulbut

Follow Mike instructions

Isabelle P. #15966

Mike answered your question very well

Isabelle P. #15966

Have you been able to reset your account password?

Irene

Did you got a good answer?
Can you close the post?

Whizz

Hello Fedalicious,
I'm really sorry to hear about it!
If the issue is still present, I would advise you to take a look at Mike's suggestion and visit the FAQ link that he provided. Then, make sure that you've followed all the troubleshooting steps. If you'll still need our help, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Have a good one and stay safe!
Radu