No internet??

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Parsa Z.
Parsa Z. Posts: 1 ✭✭
I have no internet connection!

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  • Fizzy
    Fizzy Posts: 11,263 ✭✭
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    Hello Parsa,

    When you turn on the modem and wait a few minutes, which lights turn on?

    You should see from 4 up to 7 lights on the modem.
    - The first light (indicating power) should be solid green.
    - The next 2 lights (indicating downstream / upstream) should be solid blue (not blinking).
    - The 4th light (indicating modem is operational) should be solid green.
    .
    You can also consult the diagram and installation instructions displayed on the wrapper that came with the modem box. It can give you an idea of why you are missing internet.

    By the way, if the modem lights are working correctly, can you first try connecting your computer directly to the modem with an ethernet cable? This can help determine if the problem is affecting wifi only.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Parsa,
    Have you tried to reset your modem?
    Insert a needle into the reset button (located back in the center of the modem) 35,40 seconds and released it after.
    Wait auround 3, 4 minutes to see all the lights coming back
    You'll see on the screen of your computer: Easy connect.
    Types twice your password.
    Your connection is supposed to work again.
    If not,
    Contact the Fizz supportfrom 8h00 to 21h00.
    First, connect you to your Fizz account.
    click on:
    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Wait 5 seconds to see the green chat bubble, when you see it, click on it.
    Your chat session will begin.
  • Qulbut
    Qulbut Posts: 3,751 ✭✭
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    You still have the problem ?
  • Whizz
    Whizz Posts: 20,508 admin
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    Hi Parsa,
    I'm truly sorry to hear about this!
    I've checked your account and I see that your home internet plan is in good standing. I've also verified your internet connection and the signals on my tools. Currently, there's no issue present. You can also follow the troubleshooting steps and the FAQs that were provided to you on this thread by our community members to test your modem connectivity.
    If it still doesn't work, to be able to help you more efficiently, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a good one and stay safe!
    Radu
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