Unplug the power cable on your Wi-Fi modem.
Make sure all the lights on the modem are off once you have unplugged it.
Wait ten (10) seconds.
Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
If you still have problems check the led status, if one of the arrow is flashing it means that there is a problem with the coaxiale cable, check that it is well screwed in.
If nothing helps, contact the support
- Go to this page https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.6
When you turn on the modem and wait a few minutes, which lights turn on?
You should see from 4 up to 7 lights on the modem.
- The first light (indicating power) should be solid green.
- The next 2 lights (indicating downstream / upstream) should be solid blue (not blinking).
- The 4th light (indicating modem is operational) should be solid green.
You can also consult the diagram and installation instructions displayed on the wrapper that came with the modem box. It can give you an idea of why you are missing internet.
By the way, if the modem lights are working correctly, can you first try connecting your computer directly to the modem with an ethernet cable? This can help determine if the problem is affecting wifi only.4
Have you tried to reset your modem?
Insert a needle into the reset button (located back in the center of the modem) 35,40 seconds and released it after.
Wait auround 3, 4 minutes to see all the lights coming back
You'll see on the screen of your computer: Easy connect.
Types twice your password.
Your connection is supposed to work again.
Contact the Fizz supportfrom 8h00 to 21h00.
First, connect you to your Fizz account.
Wait 5 seconds to see the green chat bubble, when you see it, click on it.
Your chat session will begin.4
Also make sure that your plan appears properly, paid, active in your Fizz.ca account.6
Everything has been well explained by Fizz members. Have a nice day5
You still have the problem ?2
I'm truly sorry to hear about this!
I've checked your account and I see that your home internet plan is in good standing. I've also verified your internet connection and the signals on my tools. Currently, there's no issue present. You can also follow the troubleshooting steps and the FAQs that were provided to you on this thread by our community members to test your modem connectivity.
If it still doesn't work, to be able to help you more efficiently, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
Have a good one and stay safe!
This discussion has been closed.