Why can't I reactivate? Modem is all installed and everything?? This website is a neverending click

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Hunter
Hunter Posts: 1 ✭✭
in About my account
I installed my modem myself and just need to reactivate. The website says I need to schedule an installation, yet NO option appears to make one. I don't need an installation, just let me pay for my internet.

Answers

  • Isabelle P. #15966
    Isabelle P. #15966 Posts: 832 ✭✭
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    I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They respond fairly quickly. They will be able to solve your problem.
  • Qulbut
    Qulbut Posts: 3,454 ✭✭
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    Contact the support to be shure but I think if you don't buy the VIP installation for $30, the technicien only bring your modem and check the signal.

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back
  • Mike
    Mike Posts: 20,755 ✭✭
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    You need to contact the support here we are users
    .
    - Go to this page https://fizz.ca/en/faq/how-install-my-wi-fi-modem, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Whizz
    Whizz Posts: 19,193 admin
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    Hello Hunter,
    I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
    If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day!
    Nicolae Bogdan
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