Why did I receive again the charge on my credit card if my account is not activated?

Vanessa F. #19372
Vanessa F. #19372 Posts: 2 ✭✭
in Your Fizz Account
Last month I decided to deactivate my account and respectively the mobile services with you. However, I am still getting the charge of $35.64 on my credit card. I would like to know what do I have to in order to no get this payment anymore in the future, and to get the refund for the one already payed this month. Please find attached the screenshot of the respective charge on my bank account. Thanks for your help.

Answers

  • Manny L.
    Manny L. Posts: 99 ✭✭
    Must be a billing error? Their support team should be able to refund you if your account was deactivated during the previous billing cycle. Try to reach them through the chat bubble.
  • Qulbut
    Qulbut Posts: 3,914 ✭✭
    Be shure you unsubscribe
    https://fizz.ca/en/faq/unsubscribe

    That is probably a billing error and for a refund you need to contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Isabelle P. #15966
    Isabelle P. #15966 Posts: 832 ✭✭
    Definitely an error, but I would advise you to chat with fizz via the chat bubble or via messenger from their Facebook page.
  • Whizz
    Whizz Posts: 23,479 admin
    Hello Vanessa,
    I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation and a refund was issued for this unpleasant charge that you suffered.
    If you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    I appreciate your cooperation and understanding.
    Have a nice day!
    Nicolae Bogdan
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