SIM card never arrived. Please reimburse. Should I order a new one?

I ordered a SIM card and was waiting to receive it and activate the service with FIZZ.
SIM card never arrived. It looks like I have to order a new one. Please reimburse and change the courier.
Order: 6855808846
Shows delivered: 04.13.2020
Planète Courrier: 5282376
Thank you.


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