SIM card never arrived. Please reimburse. Should I order a new one?

Denis K. #20674

I ordered a SIM card and was waiting to receive it and activate the service with FIZZ.
SIM card never arrived. It looks like I have to order a new one. Please reimburse and change the courier.
Order: 6855808846
Shows delivered: 04.13.2020
Planète Courrier: 5282376
Thank you.

Mike

Here we are users, usually Fizz support are rembourse it at the activation

Here how to contact them

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- Go to any help page: https://fizz.ca/en/solutions, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.