I got hacked, somebody change my plan. I cannot receive or make a call.e!?

Zahra Z. #18559

dear fizz team.
somebody change my plan from 6GB internet to 1GB with no call. I think I got hacked! I need my Plan back, I was buy this plan in the promotion and I don't want to lose it!!!! please please help me

Nathan

You need to contact customer support directly to get help with your account. People here are mainly other clients with no access to personal data/account.
Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1) Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2) Click on this link: https://fizz.ca/en/contact-us
3) The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Zahra,
I am very sorry for everything this situation may have caused. We will investigate the situation to understand exactly where is the issue. Rest assured, I am sure that we will find a resolution as soon as possible. As soon as we are done, we will contact you via e-mail.
I strongly recommend you to change the password for your Fizz account and also to check the following link: https://fizz.ca/en/faq/phishing-and-spam . Here you will find more info about how you can protect yourself from this type of actions.
Thank you very much for your patience!
Have a great day!
-Bogdan