I got hacked, somebody change my plan. I cannot receive or make a call.e!?

dear fizz team.
somebody change my plan from 6GB internet to 1GB with no call. I think I got hacked! I need my Plan back, I was buy this plan in the promotion and I don't want to lose it!!!! please please help me

Answers

  • Nathan
    Nathan Posts: 477 ✭✭
    You need to contact customer support directly to get help with your account. People here are mainly other clients with no access to personal data/account.
    Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1) Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2) Click on this link: https://fizz.ca/en/contact-us
    3) The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 18,805 admin
    Hello Zahra,
    I am very sorry for everything this situation may have caused. We will investigate the situation to understand exactly where is the issue. Rest assured, I am sure that we will find a resolution as soon as possible. As soon as we are done, we will contact you via e-mail.
    I strongly recommend you to change the password for your Fizz account and also to check the following link: https://fizz.ca/en/faq/phishing-and-spam . Here you will find more info about how you can protect yourself from this type of actions.
    Thank you very much for your patience!
    Have a great day!
    -Bogdan
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