Did my plan change without my consent?

isabel S.
isabel S. Posts: 2 ✭✭
in My Mobile
When I chose a plan 3 months ago my plan was 35$ for 6g now it's 55$ is this what I'm paying or what I would pay if I changed my plan

Answers

  • Mike
    Mike Posts: 21,700 ✭✭
    If you did not changed your plan, they need to warning you with a 30 days notice before increase the price.
    It should be a display issue.
    Contact the support to let them check

    Try with this instructions, I tried now and I was able to have the chat bubble.
    .
    - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Isabel,
    Did you change your plan?
    If not, it's seem a bug (a display issue).
    Please, contact the Fizz customer service by chat from 8h00 to 21h00 to get explanation about this.
    First, connect you to your Fizz account.
    Then, types this adress:
    https://fizz.ca/en/contact-us
    Wait 5 seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
  • Bozo
    Bozo Posts: 479 ✭✭
    As already explained, if you didn’t change your plan, that seems to be a display issue, contact Fizz support:
    https://fizz.ca/en/contact-us
    Good luck
  • M T. #12340
    M T. #12340 Posts: 754 ✭✭
    To see the actual price of your plan goto "my plan" https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan
  • Qulbut
    Qulbut Posts: 3,914 ✭✭
    Follow Mike instructions
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    ask the support for a proof if you didn't chancge the plan.
  • wasila
    wasila Posts: 4 ✭✭
    If you did not change your plan, they won't change the price without a warning (Yes they can change the price unfortunately but they warn you before).
    I advice you to check your emails perhaps they did send you a message
    Maybe you modified some options on your plan, if you did so, unfortunately it's the new price that applies...
  • Whizz
    Whizz Posts: 23,520 admin
    Hello Isabel,
    I've just checked your account and I cannot see any plan change recently done that will reflect the above amount that you've mentioned. If you still think that there may be an issue present, to be able to help you more efficiently, we'll need more details. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a good one!
    Radu
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