Re-Activate my account

Thobtech23
Thobtech23 Posts: 16 ✭✭
in My Mobile
Can someone reactivate my account please? There was a payment that missed and now Everytime I click on update my payment and still not go through.

Answers

  • Fizzy
    Fizzy Posts: 11,764 ✭✭
    Hi Thobtech23,

    Try clearing your browser cache and open a new tab with incognito or private mode.

    If you still encounter issues to make a payment, you should contact Fizz support.

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Sorry,
    We are Fizz users like you.
    If you need help to update your payment,
    Please, contact the Fizz customer service by chat from 8h00 to 21h00.
    First, connect you to your Fizz account.
    Then, types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Hugo_R
    Hugo_R Posts: 439 ✭✭
    You can contact Fizz customer service via mensenger
  • Whizz
    Whizz Posts: 22,967 admin
    Hello Thobtech23,
    I have checked your account and I can see that you've contacted our support department and they have offered you a solution for your situation.
    I could also see that your payment is not passing and in this case, I suggest you contact your bank and make sure they will accept the transaction that comes from our end.
    I also apologize for the situation you've experienced and in the meantime, I suggest you have a look at the following FAQ https://fizz.ca/en/faq/how-do-i-fix-payment-issue for additional information.
    If the situation persists or have you talked to your bank, don't hesitate to contact us by chat or our other contact methods that can be found by following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day.
    Nicolae Bogdan
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