voicemail access

Yoel G. #20043

I have voicemail in my plan. when i dial 1 to listen to my messages the line cuts off right away.
please advise how to proceed.

Mike

Did you check if the number is the right one? 1-514-647-0999
Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Qulbut

Restart your phone to see if the problem will disappear

Hugo_R

Maybe your setup is not complete.

jeffstp

When you dial 1, keep your finger on the number longer than when you normaly dial a phone number.

redhead

I recently switched over to the Youmail service. It is a free app that you can install on your phone and gives you visual voicemail for free. So, I still have my Fizz voicemail, but do not use it.

redhead

Forgot to mention: if you install YouMail, Fizz will not appear in the list of providers. Pick Rogers or Fido - works well (have had it for months on three different phones).

Whizz

Hello Hanna,
I apologize for the situation you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
I also suggest you have a look at the following FAQ https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail for additional information in the meantime.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan