Internet not working today it's been 4 hours?

Sahil S. #20042

Modem works fine, internet connection from back has problem be ause wifi or Ethernet not working. Problem with WAN, PLEASE HELP ASAP I'm 4+ hour without internet I have to work from remote...

Mike

Contact the support
Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MichelP

Sahil,
Please, for help, contact the Fizz support by chat online from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your Fizz account.
Then, types this adress:
https://fizz.ca/en/contact-us
Wait to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Qulbut

Follow Mike instructions

Hugo_R

Have you tried to restart your modem?

Whizz

Hello Sahil,
I really apologize for the situation you've experienced.
I have checked your account and I can see that you've contacted our support department and they have taken your request into charge.
If the situation persists or you find anything else that you encounter don't hesitate to contact us by chat or on our other contact methods that can be found by following the FAQ https://fizz.ca/en/contact-us
Have a nice day!
Nicolae Bogdan