My internet disconnects for a few seconds and then comes back online which disturbs my conference ca

constant disconnection on all of my devices, especially when undergoing a video conference. can you help in resolving the issue?

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,562
    nabeel,
    Have you tried to reset your modem?
    The reset button is located in the center at the back of the modem.
    Insert in 15/20 seconds a needle into the reset button, and released it after.
    Wait 3,4 minutes to see all the lights again of your modem.
    Easy connect will appear on the screen of your computer and type your password twice.
    It can resolved your problem about your connection.
    If nothing change,
    Please, contact the Fizz support by chat online (from 8h00 to 21h00, each day).
    First, connect you to your Fizz account.
    Click to this link:
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
    Wait to see the green chat bubble down the right of the page.
    and when you see it, click on it.
    Your chat session begins.
  • Hugo_R
    Hugo_R Posts: 438
    There's a lot of people online, I suspect that it's happening to me.
  • Whizz
    Whizz Posts: 8,299
    Hello Nabeel,
    I really apologize for the situation you've experienced.
    I have checked your account and I can see that you've contacted our support department and they have taken your request into charge.
    If the situation persists or you find anything else that you encounter don't hesitate to contact us by chat or on our other contact methods that can be found by following the FAQ https://fizz.ca/en/contact-us
    Have a nice day!
    Nicolae Bogdan
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