international call?

i perchased 10 $ long distance to call Egypt, after trying many times to call one number. I wasn't able to connect, I tried the same number from a Bell mobile and it works. could you please cancel my 10 $ perchesed long distance and refund me back my 10$+ tax


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,182
    We are users you should contact the support

    - Go to this page, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • AntonioMar
    AntonioMar Posts: 788
    To call Egypt from Canada, dial: 011 - 20 - Area Code - Land Phone Number 011 - 20 - 10 Digit Mobile Number
  • Whizz
    Whizz Posts: 15,076
    Hello moomen,
    Apologies for the encountered issue.
    I have verified your account and I see that you were able to reach us directly by chat and one of my colleagues has made a ticket towards our technical team. Once they will fix this issue, we will inform you by e-mail as soon as possible.
    Thank you for your understanding.
    Have a good day.
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