international call?

moomen I. #19868
moomen I. #19868 Posts: 1 ✭✭
in My Mobile
i perchased 10 $ long distance to call Egypt, after trying many times to call one number. I wasn't able to connect, I tried the same number from a Bell mobile and it works. could you please cancel my 10 $ perchesed long distance and refund me back my 10$+ tax

Answers

  • Mike
    Mike Posts: 21,593 ✭✭
    We are users you should contact the support

    - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    To call Egypt from Canada, dial: 011 - 20 - Area Code - Land Phone Number 011 - 20 - 10 Digit Mobile Number
    source: https://www.prokerala.com/how-to/call/egypt?from=canada
  • Whizz
    Whizz Posts: 23,136 admin
    Hello moomen,
    Apologies for the encountered issue.
    I have verified your account and I see that you were able to reach us directly by chat and one of my colleagues has made a ticket towards our technical team. Once they will fix this issue, we will inform you by e-mail as soon as possible.
    Thank you for your understanding.
    Have a good day.
    Catalin
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