Why is my add-on not activated even though my payment has been made 3 times?

Fouzia A.

Why is my add-on not activated even though my payment has been made 3 times and deducted from my credit card

Mike

Strange since the addon is activated immediately

Please contact the support

- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

AntonioMar

https://fizz.ca/en/contact-us

Whizz

Hello Fouzia,
I'm really sorry to hear about this!
I've just checked your account and I see that you've ordered three add-ons for texts, calls and mobile data. Currently, these add-ons are activated on your account. To be able to help you more efficiently, we'll need more details from you. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Let us know if the issue is related to all or only one of them.
Have a good day and stay safe!
Radu