Why is my iPhone 11 unable to recognize Fizz's sim card?

Son M.

For some reason after I put the sim card in my phone, the status says "no sim card". Do you still think I should contact my previous service provider?

Mike

If the error is not SIM card it seems a problem with the card
Since the message should be SIM card not supported when the iPhone is SIM locked

Please contact the support

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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Whizz

Hello Son,
I've just checked your account and I see that you've already chatted with one of my colleagues. He advised you to wait for a few more hours as your number transfer may not have been fully completed yet. Now, I see your transfer has been successful and the mobile plan is active. If you still have this issue, I would advise you to power off your phone, remove your SIM card, insert it again and restart your device. Testing your Fizz SIM card in another phone would also be a good idea. We also have a dedicated FAQ that can help you further: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only.
If none of the above will work, please reach us again via live chat or social media and we'll try to help you further.
Have a good one!
Radu