Technician late or didn’t show

Sahil N.

I have an appointment today 12pm-5pm and I haven’t received a phone call and the technician isn’t here yet and it’s past 5pm... is this normal? Should I continue to wait?

Fizzy

Check your email (also check junk folder) to see if you received a notification of failure of appointment. Unfortunately missed appointments can happen for many number of reasons.

If you require assistance, you may chat with Fizz support during business hours
https://fizz.ca/en/contact-us

Fizzy

If the tech showed up and completed the installation, great!
If your appointment was missed, you may reschedule it. Please read this FAQ on how to manage Fizz appointments:
https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

Hugo_R

That is why I scheduled my appointment first thing in rhetoric morning. That way, if he got delay I will still be served.

Sonia C. #17538

Sorry to hear about that. Have you tried to contact customer service?

Whizz

Hello Sahil,
I've just checked your account and I see that you've already chatted with one of my colleagues about it. If the appointment couldn't take place for any reason, when you'll get the missed appointment notification on your account, you'll be able to reschedule a new one. If you'll need further assistance from us, I'm kindly asking you to contact us in private by chat or Facebook Messenger.
Have a good day and stay safe!
Radu