Is there a way I can upgrade my home internet mid cycle ? I don't want to wait 15 days before gettin

emassie

Hi ! I need to work from home now and since I do VFX for a living, I need a fast internet connection. I would like to upgrade it but cannot really wait for the end of my billing cycle. Is there a way I can force the upgrade to be now and pay this month for the new speed I will get ?

Mike

No, you cannot since Fizz is a prepaid service.

However, you can try to contact the support to see if they can do something for you,

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.