No connection?

Kimberly W.

The tech came and dropped of my modem and he checked the signal. All was good. He left and I plugged everything in. No matter what I do, I can't connect to the internet

Mike

Hi Kimberly
For my friend it took around 15 minutes
the modem rebooted couple of times, I believe that it was doing some updates

If you still have problem

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MichelP

Kimberly,
Sorry for this bad situation,
We are Fizz users like you
You need to contact the Fizz support for help by chat from 8h00 to 21h00.
First, connect you to your Fizz account.
Types this adress:
https:fizz.ca/en/faq/resolving-issues
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Whizz

Hello Kimberly ,
I've just checked your internet connection and the signals on my tools. Everything is looking good, same with your account. I see that you've also chatted with one of my colleagues this morning and it appears that your modem hadn't been provisioned and a couple of hours were needed.
However, if the issue is still present, to be able to help you more efficiently, we'll need a couple of details from you. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
You can also have a look at our dedicated FAQ to help you further : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Have a good day and stay safe!
Radu