No connection?

Kimberly W.
Kimberly W. Posts: 2 ✭✭
The tech came and dropped of my modem and he checked the signal. All was good. He left and I plugged everything in. No matter what I do, I can't connect to the internet

Answers

  • Whizz
    Whizz Posts: 18,805 admin
    Hello Kimberly ,
    I've just checked your internet connection and the signals on my tools. Everything is looking good, same with your account. I see that you've also chatted with one of my colleagues this morning and it appears that your modem hadn't been provisioned and a couple of hours were needed.
    However, if the issue is still present, to be able to help you more efficiently, we'll need a couple of details from you. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    You can also have a look at our dedicated FAQ to help you further : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Have a good day and stay safe!
    Radu
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