Cant find make a payment button?

Sebastien D. 46836

I updated my payment method, the card I put in has sufficient funds now but my internet is offline, i cant find the make a payment button and I just want my internet back ASAP

Mike

You should contact the support

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MichelP

Sebastien,
Your credit card must be associated to each of your plans in their system.
To get more help;
You need to contact the Fizz support by chat online from 8h00 to 21h00.
First, connect you to your Fizz account.
Then, types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Whizz

Hello Sebastien ,
I'm truly sorry to hear about this!
I've verified your account and I see that you've already chatted with one of my colleagues and a ticket has been opened for your issue. I've just checked on it and our technicians will resolve it shortly. Once we'll have an update from them, we'll notify you immediately via the email associated with your account.
Have a good day and stay safe!
Radu