Payment not received

kirojan
kirojan Posts: 1 ✭✭
in Internet
My internet got locked but payments were made

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    You restart your modem ?

    Contact the support tomorrow morning if you still don't have internet

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    https://fizz.ca/en/contact-us
  • clau3166
    clau3166 Posts: 132 ✭✭
    Can you share your resolution here in order to help other members? Thank you!
  • Whizz
    Whizz Posts: 23,183 admin
    Hello Kirojan,
    I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation and you are being kept updated for further information needed.
    In the case, you need to contact us back, please do so by following the contact methods from the FAQ https://fizz.ca/en/contact-us.
    Thank you for your cooperation and understanding.
    Have a nice day!
    Nicolae Bogdan
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