Why can’t I dial with 1before number?

I’m not able to place calls or receive calls, with phone numbers starting with 1800, 1888 . It states that the call cannot be completed or busy signal.


  • clau3166
    clau3166 Posts: 130
    There's a lot of telephony issues worldwide because of the covid-19 and all the people working from home. Be patient, a lot more people are on calls and jamming the network at once, you will get through eventually. Good luck!
  • Hugo_R
    Hugo_R Posts: 438
    You have already a lots on information.
  • Whizz
    Whizz Posts: 14,335
    Hello Francesca,
    I'm really sorry to hear about this!
    It could be the fact that the network is suffering from congestion due to the high demands for these numbers regarding the COVID-19 outbreak. I would advise you to consult our FAQ link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why and try the troubleshooting steps provided.
    If the issue will still be present, to be able to help you more efficiently, we'll need a couple of details from you. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    Have a good day and stay safe!
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