Cancel & refund internet plan that was never installed!!!

Gabriela B. #19442

I ordered home internet and a full installation for an extra 30$. The technician was not able to install my internet for reasons beyond my control and I couldn't reschedule another date with him to try to install again. I can't fathom that Fizz doesn't even have a phone number so I can explain my situation to someone. I am now trying to cancel my order and get a full refund of what I paid (for no service) but how the heck do I do this??????? This is the most enfuriating experience I have ever had to go through with a service provider. I'll certainly make sure to spread the word about Fizz!

Mike

Fizz is 100% online you need to chat with the support

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Sylvain B. #1978

Contact them with nessenger, this is the best way !

Whizz

Hello Gabriela,
Thank you for posting your concern and for letting us know about it. I'm truly sorry that you had an unpleasant experience!
I see that you've already chatted with one of my colleagues and an answer has been provided to you in private. We apologize for the misunderstanding and I hope that my colleague clarified the things for you. You can always reschedule your appointment from your account. If you'll cancel, you'll be refunded. Also, you can reach us again and we'll try try to help you further the best we can. As we're 100% digital company, we can only be contacted via live chat, social media or by opening a Contact form from your account.
We are willing to resolve any situation that you may encounter as long as you'll let us know about it. I'm counting on your kind understanding and feel free to reach us anytime during our business hours (here you have the info: https://fizz.ca/en/contact-us).
Have a good one!
Radu