What's the reason of my phone number can not be reached by oversea phone numbers?

Jackson J.

When my family number oversea dialed my phone number, the voice mentioned my number isn't in service.

Mike

Very strange if your phone is working correctly when the calls are made locally you must contact the support to debug this issue with them.

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Whizz

Hello @Jackson,
Is this issue encountered only when you are called from outside of the country only or when you are called from numbers inside of the country also? Could you please verify with them and make sure that they are also adding +1 in front of the number while placing the call? Please do reach us by chat or Facebook Messenger in order for us to perform further trouble shooting with you. You can reach us by chat while active on a FAQ such as:
https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
Have a good day.
Catalin