Change plan now?
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Cédrick P. #8222
Posts: 3 ✭✭
in Internet
I want to upgrade my internet plan. It says that it will be affected my the next month. But i want faster speed right now! How can i do that???
14
Answers
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Here we are user try to reach the support to see if they can do something for you
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear5 -
Cédrick,
Normally, on cannot make a change about your plan to be effective immediately.
Please,contact the Fizz support by chat online from 8hh00 to 21h00 and ask for it.
To chat with them without problem:
Connect you to your Fizz account.
Types:
https://fizz.ca/en/faq/resolving-issues
Wait to see the green bubble chat and when you see it, click on it.
Your chat session begins.4 -
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Hello Cédrick,
Thank you for your question.
We understand that due to the recent events regarding the COVID-19 outbreak, there is a high demand for a faster internet connection. Unfortunately, because our prepaid system is configured to process these changes only at the start of a new payment cycle, for the moment we cannot intervene in this process because that could cause some serious malfunctioning with your internet service. However, we'll try to come up with a solution to help you with this matter. I see that you also chatted with my colleagues about that and we're all aware of this situation. Thank you in advance for your kind understanding.
Have a good one!
Radu0
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