Anyone getting their credit card locked up because of many fizz charges?
Options
Kouroche
Posts: 9 ✭✭
I get six changes from Fizz each month within a day and it looks like fraud so my account gets locked. anyone else running into this issue?
Fizz tells me they cannot charge me in one shot? makes no sense.
Credit card company says we cannot whitelist any vendor for not fraud, and to some extent I do understand them.
Fizz tells me they cannot charge me in one shot? makes no sense.
Credit card company says we cannot whitelist any vendor for not fraud, and to some extent I do understand them.
12
Answers
-
Sorry for you
Every is OK for me.
Have you contacted the Fizz support by chat from 8h00 to 21h00?
Please contact them,
Their adress is:
https://fizz.ca/en/contact-us4 -
If I understand correctly, you have 6 plans and they all renew on the same day?
If they are all being charged to the same credit card on the same day, it makes sense that your credit card may be flagging them as possible fraud transactions.
You may have a few options:
1. Use another credit card for 3 of the plans. Your credit card company may allow up to 3 transactions per day.
2. Change the plan renewal dates so that the charges are done on separate days. We cannot make this change ourselves except by starting a new plan. I would ask Fizz support if they are able to renew your plan earlier so that the credit card charge does through on different days.4 -
-
Hello Kouroche,
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
Nicolae Bogdan1
This discussion has been closed.