Chargé on my account

Abdel M. #19077

Hello
You should not charge the cost in my account because the connection of the internet are not working since five days
I request please to charge in my account when the connection working and done
The problem in your modem
Thanks

Fling

We are users, contact the support

CHAT
Go to this page  https://fizz.ca/en/contact-us, if you are not connected login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
You can also send a message via Facebook messenger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject is limited) and fill out the form and someone will email you back.

Fizzy

Hi Abdel,
For help, you can contact Fizz support during business hours (8 a.m. to 9 p.m. EST).
https://fizz.ca/en/contact-us
As per Fizz instructions, go on the help page pertaining to your issue, and then click on the chat bubble located in the lower right-hand corner.

MichelP

Abdel,
You are on the Fizz commumity hub.
For your request, you need to join the Fizz support by chat from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Click on this link:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Wait around 5 seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session begins with the Fizz team.

Hugo_R

You can contact customer service via mensenger.

Whizz

Hello Abdel,
Checking your account I can see that you have contacted us and one of our representatives answered your question. Really sorry for the situation you experienced.
If the situation is still present even after a solution was provided, I suggest you recontact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day.
Nicolae Bogdan

AntonioMar

https://fizz.ca/en/contact-us