Chargé on my account

Abdel M. #19077
Abdel M. #19077 Posts: 10 ✭✭
You should not charge the cost in my account because the connection of the internet are not working since five days
I request please to charge in my account when the connection working and done
The problem in your modem


  • Fling
    Fling Posts: 8,880 ✭✭
    We are users, contact the support

    Go to this page, if you are not connected login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
    You can also send a message via Facebook messenger and click send a message (this is a bit slower)
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject is limited) and fill out the form and someone will email you back.
  • Hugo_R
    Hugo_R Posts: 438 ✭✭
    You can contact customer service via mensenger.
  • Whizz
    Whizz Posts: 19,695 admin
    Hello Abdel,
    Checking your account I can see that you have contacted us and one of our representatives answered your question. Really sorry for the situation you experienced.
    If the situation is still present even after a solution was provided, I suggest you recontact us by chat following the FAQ
    Have a nice day.
    Nicolae Bogdan
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