Modem problème

Abdel M. #19077

Hello
I verified the coaxial cable is tightly screwed in the the both ends
And the power outlet the modem is plugged into to a direct one
The modem is still yellow colour
Please solve this problem I do not have internet since 5 days
Your internet are not working

Whizz

Hello Abdel,
Please reach us directly by chat or Facebook Messenger in order for us to proceed further regarding this matter.
To contact us by chat, please use an FAQ such as the one bellow while logged into your account.
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Thank you for your understanding.
Have a good day.
Catalin